Shipping

  • The buyer agrees that she/he/they are responsible for any duty, taxes, and expenses associated with importing products purchased from us when exporting from South Africa. All taxes and duties are the sole responsibility of the purchaser, these fees are not included in the shipping costs.
  • All orders shipped within South Africa are sent with The Courier Guy. All International orders are sent via DHL Express Worldwide or FedEx International Priority.
  • Processing time for all standard ready to ship orders is approximately 3-5 business days.
  • We cannot guarantee delivery times, however, you should receive your delivery within 3-7 working days from the shipment date within South Africa.
  • We ship worldwide and to all international destinations. International delivery times vary between 3 – 21 days depending on your location. Covid-19 related delays are also a possibility, and out of our control.
  • Claudia Faber is not responsible for delays caused by customs. Shipping times may exceed the estimate due to factors outside of our control and for which we accept no culpability.
  • Tracking info will be provided with every order, though the buyer assumes all responsibility once the order has left our premises.
  • If a package is lost, stolen or damaged in transit a claim needs to be filed with the shipping service provider used and not with Claudia Faber. If a package shows that it has been delivered through the tracking number and the customer is unable to locate their package, Claudia Faber is not responsible and will not issue a refund or store credit. The products covered by each contract (i.e. accepted order) are at your risk upon delivery of the order to the carrier. Claudia Faber cannot be held responsible for late or missing deliveries.
  • In the unlikely event that an item is damaged during shipping, please send an email directly upon arrival to arrange a refund or replacement. All return shipping costs are at the expense of the buyer.
  • Packages refused or returned will be subject to the cost of returning the shipment and our restocking fee of 10% per item. As a small business, the time, labour, and materials that contribute to fulfilling an order are significant resources. The restocking fee contributes to processing orders and providing thoughtful, timely customer service.
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